Receptionist - Parks

Job Description Roles & Responsibilities We are looking for a highly professional, customer-oriented Receptionists to serve as the first point of contact for visitors, guests, contractors, and stakeholders at our Parks facilities. The ideal candidates should possess strong hospitality and front-office experience, excellent communication skills, and the ability to provide exceptional customer service in a dynamic environment. Responsibilities will include but not limited to: Front Desk & Visitor Management Welcome visitors, guests, residents, and contractors in a professional manner. Manage visitor registration and access control procedures. Assist guests with directions, park information, and facility enquiries. Maintain a clean, organised, and professional reception area. Customer Service & Guest Relations Deliver exceptional customer service and ensure a positive visitor experience. Handle enquiries, complaints, and service requests efficiently. Provide information regarding park attractions, events, facilities, and services. Escalate customer concerns to the relevant departments when necessary. Administrative Support Answer and direct incoming telephone calls and emails. Maintain records, logs, reports, and filing systems. Perform data entry and administrative tasks accurately. Coordinate with internal departments regarding operational requirements. Operations Support Support event registrations and visitor coordination activities. Coordinate with security, maintenance, and operations teams. Monitor reception activities and report any operational issues. Assist with meeting room bookings and facility reservations. Health, Safety & Compliance Adhere to company policies and HSE requirements. Follow security and emergency response procedures. Ensure compliance with visitor management protocols. Desired Candidate Profile Education Diploma or Bachelor's Degree in Hospitality, Hotel Management, Business Administration, or a related field. Experience Minimum 2 years of Receptionist / Front Desk experience. Hospitality experience is mandatory. Preference will be given to candidates with Hotel Reception experience in the UAE. Minimum 1 year of UAE hotel reception experience preferred. Experience using Opera Cloud PMS and hotel reservation systems is highly preferred. Experience in hospitality, hotels, resorts, parks, leisure attractions, or customer-facing environments. Skills Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Professional appearance and positive attitude. Ability to work in a fast-paced environment. Proficiency in MS Office applications. Knowledge of visitor management and reception operations. Preferred Qualifications Hands-on experience with: Opera Cloud PMS Hotel Reservation Systems Guest Check-in / Check-out Procedures Hospitality Customer Service Standards Multilingual candidates will have an advantage. Employment Type Full Time Company Industry Facilities Management Department / Functional Area ChefsF&BHousekeepingFront Desk Keywords Outdoor Recreation ReceptionistGuest Services Coordinator ParksFront Desk OperationsVisitor ServicesFront Desk Attendant ParkReceptionistFront DeskReception Desk Handling Get real-time job updates only on our App