Quality & Support Engineer

Design, develop and maintain automated test scripts for web applications using Playwright, Selenium or similar frameworks. • Build and execute end-to-end testing strategies covering application functionality and user experience. • Maintain and improve automated test coverage across application releases and deployments. • Integrate automated testing into CI/CD pipelines and work closely with development and product teams. • Investigate test failures, identify defects and support resolution through to completion. • Perform both manual and automated testing where required. • Troubleshoot application issues and provide technical support to internal and external users. • Diagnose application problems through debugging, log analysis and system investigation. • Support incident and change management processes, including application updates and new releases. • Monitor application performance and proactively identify potential technical issues. • Support application maintenance, system updates and production environments. • Create and maintain technical documentation, troubleshooting guides and knowledge-base content. • Provide user support and training for new applications, functionality and system updates. • Collaborate with developers, product teams, business stakeholders and external vendors to resolve technical issues and improve application quality. Desired Candidate Profile 4-6 years of experience within Quality Assurance, Test Automation, Software Testing or Application Support. • Strong hands-on experience designing and implementing automated testing frameworks. • Experience with Playwright, Selenium or similar automation tools. • Strong understanding of both manual and automated testing methodologies. • Experience integrating automated tests into CI/CD environments. • Programming or scripting experience using JavaScript, Python or Java. • Experience working with SQL databases and data validation. • Good understanding of APIs, web technologies and system integrations. • Experience troubleshooting applications, analysing error logs and resolving technical issues. • Exposure to application monitoring and ticketing systems. • Strong communication, analytical and problem-solving skills. • Bachelor s degree in Computer Science, Information Technology or a related discipline.