Public Cloud Support Tech Specialist

Job Description Roles & Responsibilities Role Responsibilities Monitor and maintain OpenStack services and components. Troubleshoot service failures, performance issues, and infrastructure alerts. Apply patches, updates, and configuration changes. Work closely with engineering teams to enhance platform reliability. Maintain documentation for operational procedures and incident handling. Operate, monitor, and maintain VMware infrastructure components (vCenter, ESXi hosts, NSX-T, and vCloud Director). Manage virtual machines, templates, resource pools, and datastores. Monitor system health, performance, and capacity using VMware and third-party tools. Perform incident, problem, and change management in line with ITIL processes. Apply patches, firmware upgrades, and lifecycle management for VMware infrastructure. Troubleshoot virtualization, networking, and storage-related issues. Ensure backup, disaster recovery, and high-availability configurations are functional. Collaborate with planning/implementation teams to support new deployments and integrations. Generate performance and capacity reports for management review. Competencies and Qualifications 2 4 years of OpenStack operations experience. Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals. Familiarity with OpenStack core services and their interdependencies. Experience with monitoring and logging tools (Prometheus, ELK). Good troubleshooting and problem-solving skills. 2 4 years of hands-on experience in VMware operations and administration. Strong knowledge of VMware Cloud Foundation (VCF), vCenter, ESXi, NSX-T, including DFW, Tier-0/Tier-1 Gateways, and VMware Cloud Director. Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS). Familiarity with VMware tools such as vRealize Operations , vRealize Log Insight , and vSphere Lifecycle Manager . Basic scripting knowledge (PowerCLI, Python, or Bash) for automation and reporting. Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar). VMware certification (VCP or higher) is preferred. Desired Candidate Profile 2 4 years of OpenStack operations experience. Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals. Familiarity with OpenStack core services and their interdependencies. Experience with monitoring and logging tools (Prometheus, ELK). Good troubleshooting and problem-solving skills. 2 4 years of hands-on experience in VMware operations and administration. Strong knowledge of VMware Cloud Foundation (VCF), vCenter, ESXi, NSX-T, including DFW, Tier-0/Tier-1 Gateways, and VMware Cloud Director. Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS). Familiarity with VMware tools such as vRealize Operations , vRealize Log Insight , and vSphere Lifecycle Manager . Basic scripting knowledge (PowerCLI, Python, or Bash) for automation and reporting. Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar). VMware certification (VCP or higher) is preferred. Not a perfect fit? Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. Company Industry TelecomISP Department / Functional Area IT Software Keywords Public Cloud Support Tech Specialist Get real-time job updates only on our App