Project Operation Manager

Job Description Roles & Responsibilities Role Overview The Operations Manager is responsible for overseeing the company's day-to-day operations, ensuring that business processes, people, technology, and resources work efficiently to achieve organizational objectives. This role focuses on operational excellence, process optimization, cross-functional coordination, performance management, and continuous improvement while ensuring high-quality service delivery and customer satisfaction. The ideal candidate is an organized, data-driven leader with strong project management, problem-solving, and people management skills who can scale operations as the business grows. Key Responsibilities Operational Management Oversee daily business operations across all departments. Ensure operational activities align with company objectives. Monitor operational performance and service delivery. Develop and implement operational policies and procedures. Identify and resolve operational bottlenecks. Process Improvement Analyze existing workflows and identify opportunities for optimization. Design and implement standardized operating procedures (SOPs). Lead continuous improvement initiatives. Improve operational efficiency, quality, and productivity. Reduce operational costs while maintaining service standards. Project & Resource Management Coordinate cross-functional projects and initiatives. Allocate resources effectively across teams. Monitor project timelines, budgets, and deliverables. Identify operational risks and implement mitigation plans. Team Leadership Lead and develop operational teams. Set performance goals and conduct regular performance reviews. Coach and mentor team members. Foster a culture of accountability, collaboration, and continuous improvement. Support recruitment, onboarding, and workforce planning. Performance Management Develop and monitor operational KPIs. Prepare operational reports and dashboards. Analyze business performance and recommend improvements. Present operational updates to executive leadership. Customer Operations Ensure efficient delivery of products and services. Monitor customer satisfaction and service quality. Collaborate with Customer Success and Support teams to improve customer experience. Resolve operational issues affecting customers. Financial & Budget Management Develop and manage operational budgets. Monitor operational expenditures. Optimize resource utilization and cost efficiency. Support financial planning and forecasting. Compliance & Risk Management Ensure compliance with company policies and applicable regulations. Maintain operational documentation and records. Identify operational risks and implement preventive controls. Support internal audits and quality assurance initiatives. Technology & Automation Identify opportunities to automate business processes. Collaborate with IT and Product teams to implement operational technologies. Optimize the use of ERP, CRM, and project management systems. Leverage AI and automation tools to improve productivity and decision-making. Cross-Functional Collaboration Work closely with Sales, Marketing, Product, Finance, HR, and Customer Success. Ensure alignment between operational priorities and business goals. Facilitate effective communication across departments. Required Skills Operations Management, Business Operations, Process Improvement, Operational Planning, Resource Management, Workflow Optimization, Change Management, Quality Management, Risk Management, Leadership Skills, Team Leadership, Performance Management, Coaching and Mentoring, Conflict Resolution, Decision Making, Stakeholder Management, Cross-Functional Collaboration, Project Management, Project Planning, Agile and Scrum (preferred), Time Management, Budget Management, Vendor Management Technical Skills ERP Systems, CRM Platforms, Microsoft Office (Excel, PowerPoint, Word), Google Workspace, Project Management Tools (Jira, Asana, Monday.com, ClickUp), Business Intelligence Tools (Power BI, Looker Studio, Tableau), AI & Automation (Preferred), AI-powered workflow automation, Process automation tools (Zapier, Make, n8n), AI productivity tools, Dashboard automation, Data-driven operational decision-making Key Performance Indicators (KPIs) Operational Efficiency, Process Cycle Time, On-Time Project Delivery, Service Delivery Performance, Customer Satisfaction (CSAT), SLA Compliance, Team Productivity, Employee Engagement, Resource Utilization, Operational Cost Reduction, Budget Adherence, Process Automation Rate, Quality Metrics, Issue Resolution Time, Operational Risk Incidents Desired Candidate Profile Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. 5+ years of experience in operations management, project management, or business operations. 2+ years of leadership experience managing cross-functional teams. Strong analytical, organizational, and communication skills. Experience with ERP, CRM, and operational management systems. Experience in SaaS, technology, or high-growth organizations is preferred. Company Industry RecruitmentPlacement FirmExecutive Search Department / Functional Area Administration Keywords Project Operation Manager Get real-time job updates only on our App