Program Manager - Professional Services

The Program Manager is responsible for ensuring from start to finish - the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions. The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities

• Builds strong relationships to understand the needs and requirements of the customer's projects
• Manage the relationship with the customers and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects
• Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities
• Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget
• Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage escalations with all levels internally and externally to achieve success
• Create and maintain comprehensive projects documentation
• Effectively applies Fortinet's methodology and enforces project standards
• Perform risk management to minimizes Fortinet's exposure and risk on projects
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
• Accurately forecasts revenue, profitability, margins, bill rates and utilization
• Assures project legal documents are completed and signed
• Facilitates team and customers meetings effectively
• Understands how to communicate difficult/sensitive information tactfully

Desired Candidate Profile

Around 5 years in similar position. Technical understanding of security and networking projects. Exceptional organizational skills include attention to detail and multi-tasking skills. Outstanding negotiation, oral communication and presentation skills. Experience working with global enterprises, MSSP, carrier and governmental customers. Experience at working both independently and in a team-oriented, collaborative environment. Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. React to projects adjustments and alterations promptly and efficiently. Flexible during times of change. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Excellent conflict resolution skills. Strong commitment and self-driven individual.

Education

Bachelor s degree in business or management discipline and/or equivalent work-related experience. PMP and/or PRINCE II certification would be a plus