Production Support Engineer - Java/ .NET

We are looking for an experienced Production Support Engineer with strong hands-on experience supporting Java or .NET applications in a production environment. The role involves monitoring applications, troubleshooting incidents, performing root-cause analysis, and coordinating with L2/L3 teams and development teams to ensure high availability and stability of business-critical applications. Key Responsibilities Provide L1/L2 production support for Java or .NET-based applications. Monitor production applications, services, jobs, and system health. Investigate and resolve application incidents within defined SLAs. Perform troubleshooting and root-cause analysis for recurring production issues. Analyze application logs, errors, and performance issues. Work with development, infrastructure, database, and L3 teams for complex issue resolution. Execute and support application deployments, releases, patches, and emergency fixes. Perform SQL queries for data validation and production issue analysis. Troubleshoot API/integration issues and validate API responses. Follow ITIL processes including Incident, Problem, and Change Management. Maintain proper incident documentation, knowledge articles, and support procedures. Participate in rotational shifts, including weekends and public holidays.

Desired Candidate Profile

Required Skills & Experience 5+ years of experience in Java or .NET Production/Application Support. Strong troubleshooting and analytical skills. Good knowledge of Java/.NET application architecture and runtime environments. Experience with SQL and relational databases. Good understanding of Windows and/or Linux environments. Experience with application monitoring, log analysis, and incident management. Knowledge of REST APIs, web services, and integrations. Good understanding of ITIL and SLA-driven production support. Strong communication skills and ability to work effectively with technical and business teams. Banking/financial services experience is preferred. Preferred Qualifications Bachelor's degree in Computer Science, IT, or a related field. ITIL v4 Foundation certification is preferred. Experience supporting high-volume, business-critical applications. Exposure to scripting, automation, CI/CD, or monitoring tools is an advantage. Willingness to work in 24x7 rotational shifts. Skills Java .NET SQL Employment Type Full-time