Product Owner With Customer Service & Case Management

Hello All,

Greetings from Rootshell Inc.

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Product Owner – Customer Service & Case Managementfor one of our client, Please share your resume with current location & full contact info

Role: Product Owner – Customer Service & Case Management

Location:Remote

Job Summary

Lead the design and optimization of customer service and case management processes using Service Cloud best practices.

Collaborate with business stakeholders to gather requirements, align priorities, and maximize business value.

Own and maintain the product backlog by defining, refining, and prioritizing user stories.

Translate business needs into clear functional requirements and acceptance criteria for development teams.

Drive Agile ceremonies, including sprint planning, backlog grooming, reviews, and retrospectives.

Partner with cross-functional teams to deliver high-quality solutions from concept through production release.

Monitor product performance, resolve delivery risks, and ensure continuous process improvements.

Act as the primary point of contact for stakeholders, ensuring effective communication and successful product adoption.

With regards

Naveen | Talent Acquisition

Rootshell Enterprise Technologies Inc.

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