Pre-Sales Engineer (BMC Helix ITSM)

Job Description Roles & Responsibilities About the Role We are looking for an experienced Pre-Sales Engineer specializing in BMC Helix ITSM to support enterprise sales engagements. The ideal candidate will work closely with the sales team and partner managers throughout the sales cycle, helping customers understand the value of BMC Helix solutions through discovery sessions, solution presentations, product demonstrations, and technical consulting. This is a customer-facing role requiring strong communication, presentation, and solution consulting skills, with the ability to engage both business and technical stakeholders. Key Responsibilities Work closely with Sales Managers and Partner Managers throughout the sales cycle. Understand customer business challenges and map them to BMC Helix solutions. Conduct product demonstrations, workshops, and Proof of Concepts (PoCs). Prepare solution presentations, technical proposals, and solution architectures. Respond to RFPs, RFIs, and technical questionnaires. Participate in customer discovery sessions and requirement gathering. Design high-level solution architectures based on customer requirements. Support solution sizing, effort estimation, and licensing discussions. Coordinate with delivery teams to ensure a smooth transition from pre-sales to implementation. Position BMC Helix solutions effectively against competing ITSM platforms. Support partner enablement activities and technical presentations. Represent the company during customer meetings, seminars, webinars, and industry events. Travel across the region whenever required to support customer engagements. Mandatory Requirements 6+ years of experience in ITSM Pre-Sales, Solution Consulting, or Technical Consulting. Strong experience with BMC Helix ITSM. Experience conducting enterprise product demonstrations and customer presentations. Good understanding of ITIL processes and IT Service Management best practices. Experience preparing technical proposals and responding to RFPs/RFIs. Strong communication, presentation, and stakeholder management skills. Ability to understand customer requirements and recommend appropriate solutions. Desired Candidate Profile Preferred Skills Experience with one or more of the following is an advantage: BMC Helix Discovery BMC CMDB BMC Digital Workplace BMC Helix Operations Management BMC Helix AIOps BMC Helix Dashboards HelixGPT / AI capabilities Remedy AR System Experience with other leading ITSM platforms such as ServiceNow or ManageEngine will be an added advantage. Preferred Qualifications ITIL Foundation Certification. BMC Helix Certifications (Preferred). Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. What We're Looking For Excellent presentation and demonstration skills. Strong customer-facing and consultative selling abilities. Ability to engage with both technical teams and business decision-makers. Strong analytical and problem-solving skills. Experience supporting enterprise sales opportunities from qualification through closure. Self-motivated, proactive, and able to work independently while collaborating with sales and partner teams. Willingness to travel as required. Employment Type Full Time Company Industry IT - Software Services Department / Functional Area SalesBusiness Development Keywords BMC HelixBMC RemedyITSMPresalesSolution ConsultantBMC CMDBBMC Digital WorkplaceBMC Helix AIOpsBMC Helix DashboardsHelixGPT / AI CapabilitiesRemedy AR SystemPre-Sales Engineering Get real-time job updates only on our App