MS Dynamics CRM Tester

Job Description Roles & Responsibilities We are looking for an experienced MS Dynamics CRM Tester with strong expertise in the Airline Booking/Reservation domain and Automation Testing using Selenium Java to join our QA team. The role involves validating CRM workflows, integrations, and end-to-end airline booking journeys across web, mobile, API, and automation frameworks while collaborating with onsite and offshore teams. Key Responsibilities Perform functional, integration, system, regression, and automation testing for Microsoft Dynamics CRM (Dynamics 365) applications. Design, develop, and maintain automation test scripts using Selenium WebDriver with Java . Validate end-to-end airline booking workflows , including flight search, reservations, ticketing, payments, check-in, loyalty programs, cancellations, and customer service modules. Create and execute test cases, test plans, automation suites, and test scenarios based on business requirements and user stories. Test CRM integrations with airline systems such as booking engines, payment gateways, loyalty platforms, and third-party APIs. Perform API testing using Postman/REST clients. Execute SQL queries for backend data validation. Work closely with Business Analysts, Developers, and Product Owners across onsite (Abu Dhabi) and offshore teams. Participate in Agile/Scrum ceremonies and contribute to sprint planning and release cycles. Log, track, and manage defects using JIRA/Azure DevOps. Support UAT cycles, production release validation, and automation regression execution Desired Candidate Profile 6+ years of experience in Software Testing/QA. Hands-on testing experience in Microsoft Dynamics CRM (Dynamics 365) . Strong experience in the Airline Booking/Reservation domain with knowledge of booking, ticketing, check-in, loyalty, and ancillary services. Hands-on Automation Testing experience using Selenium WebDriver with Java. Experience in building and maintaining automation frameworks using Selenium, Java, TestNG/JUnit, and Maven/Gradle . Experience in API testing and integration testing using Postman/REST Assured. Experience with SQL for data validation. Strong understanding of STLC, SDLC, and Agile methodologies. Experience with Test Management and Defect Tracking tools (JIRA/Azure DevOps). Excellent analytical, problem-solving, and communication skills. Experience working with distributed onsite/offshore teams. Company Industry AirlinesAviation Department / Functional Area QualityTestingQAQCInspector Keywords MS Dynamics CRM Tester Get real-time job updates only on our App