Manager/Senior Manager, Sales and Service Transformation, Customer

You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions. Areas of responsibility Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation

Skills

7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others) Previous proven experience in setting the CRM roadmap, strategy and operating model Previous experience in the following industries: banking, retail, energy or government CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas Strong communication skills, ability to lead workshops and drive functional and technical discussions Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome Pronounced affinity for new technologies and modern/agile methods of project management Previous consulting experience required in advisory capacity Passion for consulting work and the associated willingness to travel