Lead Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Pension / Retirement benefits

Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role

Being a member of IT CSS WRAFT Delivery team, in this role, you will help ensure the stability, resiliency, and continuous improvement of business-critical applications supporting DTCC's global financial market infrastructure. Leveraging deep production support expertise across AWS, PostgreSQL, Snowflake, IBM MQ, Linux, and related technologies, you will lead complex incident resolution, strengthen operational controls and disaster recovery readiness, and automate monitoring and support activities. Your work will reduce service disruption, mitigate operational risk, and enable secure, reliable, and modernized platforms for DTCC's clients and business partners.

Your Primary Responsibilities

Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents

Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed

Review and update knowledge articles and runbooks with application development teams to confirm information is up to date

Collaborate with internal teams to provide answers to application issues and escalate to as needed

Validate and submit responses to requests for information from ongoing audits

Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed

Identify and implement automation opportunities to reduce manual effort associated with application monitoring

Partner with development teams to provide input into the design and development stages of applications

Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)

Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications

Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles

Bachelor's degree and/or equivalent practical experience

Strong experience supporting a 24x7 production environment

Excellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigations

Talents Needed for Success

Amazon Web Services (AWS) experience REQUIRED, including: ECS

EC2

RDS PostgreSQL

AWS Glue

Kinesis

S3

CloudWatch Monitoring

IAM Security and Access Controls

Lambda (preferred)

Strong PostgreSQL administration and SQL experience SQL query development and performance troubleshooting

Command-line database support

Monitoring and diagnostics

Experience supporting Snowflake data platforms

Experience with IBM MQ Queue Manager administration

Channel troubleshooting

Message flow analysis

Experience with Autosys scheduling and batch operations

Linux/Unix administration and command-line experience

Experience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)

Understanding of application integrations, APIs, middleware, and messaging platforms

Experience with log analysis and monitoring tools

Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing

Automation & AI

Strong willingness and aptitude to quickly adopt new technologies, including: Generative AI tools

Microsoft Copilot

AI-assisted troubleshooting solutions

Experience leveraging AI to improve operational efficiency and incident response is highly desirable

Operational Excellence

Experience supporting Production, Disaster Recovery (DR), and Operational Resiliency testing

Experience performing root cause analysis and driving permanent corrective actions

Ability to lead or participate in Major Incident Management (MIM) calls

Experience with release management, change management, and production deployments

ITSM & Governance

Experience using ServiceNow or similar ITSM platforms for: Incident Management

Change Management

Problem Management

Knowledge Management

Experience creating and maintaining technical documentation, runbooks, and support procedures

Understanding of audit, compliance, and operational risk requirements

Soft Skills

Excellent verbal and written communication skills

Ability to communicate effectively with business, development, infrastructure, and executive stakeholders

Strong ownership mindset with the ability to drive issues to resolution

Ability to prioritize multiple competing tasks in a fast-paced environment

Strong collaboration and teamwork skills

Work Schedule Requirements

Willingness to participate in: On-call support rotations

Weekend support activities

Late-night maintenance windows

Disaster Recovery and Resiliency testing events

Ability to respond to production incidents during off-hours when required

Preferred Qualifications

Experience supporting: Financial market infrastructure applications

Trade processing platforms

Data warehousing solutions

Real-time messaging systems

Experience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platforms

Experience working in Agile, DevOps, or SRE organizations

Understanding of cloud modernization and application migration initiatives

Key Success Factors

Rapid troubleshooting of complex production issues

Automation-first mindset

Continuous service improvement focus

Strong customer and stakeholder orientation

Ability to learn new technologies quickly and become a subject matter expert

Commitment to operational stability, resiliency, and platform modernization

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

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