LAN Support Specialist

Job Title: LAN Support Specialist

Client: CGI Federal/SSA (Social Security Administration)

Location: Independence, MO (Only Locals)

Duration: Long Term

Visa: Citizens, s, H1B s, EAD

Job Description

Position Summary

CGI Federal is seeking an experienced LAN Support Specialist to provide onsite IT support at the Social Security Administration s National Records Center (NRC) in Independence, Missouri. The NRC is a large multi room, 447,000 sq. ft. operational facility requiring hands-on technical support for distributed workstations, specialized scanning equipment, MFDs, LAN infrastructure, and ongoing IT expansion initiatives. The specialist will directly support approximately 55+ workstations, a wide range of industrial scanning devices, mailroom automation equipment, production printers, and multiple data control rooms.

This is a 5 day a week onsite position at the SSA National Records Center in Independence, Missouri.

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Your Future Duties and Responsibilities

Provide daily hands on technical support for ~55+ distributed workstations across the NRC facility.

Maintain and support LAN racks located in four Data Control Rooms.

Support specialized production and scanning equipment including:

Opex Falcon scanners (20 total), Insight machine, Mail Matrix mail sorter

Fujitsu FI 6800 scanners used for Veteran s Administration MOA and other workloads

Barcode printers, network/mainframe printers, and ~14 multifunction devices (MFDs)

UPS shipping station laptops, thermal label printers, and scales

Open and configure network ports as required to onboard new devices (e.g., Insight machines for MCD data collection).

Troubleshoot and resolve Service Portal request issues, including rejected network or port activation requests.

Connect new MFDs, scanners, and various peripherals to SSA s network environment.

Reconnect and validate equipment after vendor servicing (e.g., Mail Matrix mail sorter).

Track and support Wi Fi deployment activities including site surveys, approvals, installation, and testing.

Assist with IT infrastructure expansion aligned to SSA s MCD project growth plans.

Provide general LAN and network troubleshooting for contractors using shared or distributed workstations.

Maintain documentation for SOW and ROM support, port requests, and operational follow ups.

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Required Qualifications

Ability to obtain and maintain US Public Trust clearance

Bachelor s Degree +5 years IT/LAN experience

Strong knowledge of LAN networking, physical network infrastructure, and port configuration.

Experience supporting Windows workstation environments.

Hands on experience with enterprise scanning hardware (Opex, Fujitsu, etc.).

Proven ability to support and configure printers, barcode systems, MFDs, and mainframe connected devices.

Familiarity with device onboarding workflows including port activation, configuration, and validation.

Understanding of Wi Fi deployment processes (survey, approval, installation, and verification).

Ability to operate across a large facility with distributed IT assets and multiple production rooms.

Strong documentation and tracking skills for operational deliverables and Service Portal interactions.

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Desired Qualifications

Prior experience working in government, regulated, or SSA environments.

Experience supporting high volume scanning operations or industrial mailroom systems.

Familiarity with secure credentialing systems (e.g., HSPD 12 station support).

Experience with logistics IT systems such as UPS shipping equipment.