IT Workplace Services Specialist - Robusta

The IT & Workplace Services Specialist is responsible for delivering reliable, secure, and efficient IT services that support employees' day-to-day operations. The role manages the lifecycle of company devices, user access, SaaS subscriptions, workplace technology, and first-line IT support while ensuring compliance with company security standards and operational procedures. Key Responsibilities Manage the end-to-end lifecycle of company laptops and mobile devices, including procurement, configuration, deployment, maintenance, repair, recovery, and disposal. Ensure new employees receive fully configured equipment on or before their first working day. Administer user onboarding and offboarding by provisioning and revoking access to approved business systems within established service levels. Process application access requests, permission changes, and approved endpoint security exceptions, escalating where appropriate. Maintain an accurate inventory of IT assets, software licenses, and SaaS subscriptions. Monitor software license utilization, coordinate renewals, and support cost optimization in collaboration with Finance. Maintain the reliability of workplace technology, including office networks, Wi-Fi, conferencing systems, audiovisual equipment, and display screens. Provide first-line IT support by resolving user issues promptly and escalating complex issues when required. Maintain IT documentation, asset records, support procedures, and operational runbooks to ensure audit readiness and process consistency. Ensure all company devices remain compliant with endpoint protection and organizational security policies.

Desired Candidate Profile

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. 2 4 years of experience in IT Administration, IT Operations, or Workplace Technology, preferably within a fast-paced technology or services environment. Experience managing Windows, macOS, and Linux devices throughout their lifecycle. Hands-on experience with Google Workspace administration and user access management. Familiarity with endpoint protection solutions, basic identity and access management, and IT security best practices. Experience managing SaaS subscriptions, software licensing, and IT asset inventories. Strong troubleshooting and customer service skills with the ability to manage multiple priorities. Highly organized, detail-oriented, and committed to following established processes while escalating issues outside delegated authority.