IT Support Engineer

I am IT Engineer | 2+ Years Oman Experience

IT Engineer with 2+ years of professional experience in Oman, providing comprehensive IT support, system administration, troubleshooting, and infrastructure management. Experienced in managing Microsoft 365 administration, user accounts, email, permissions, and day-to-day IT operations. Skilled in ERP application support, hardware and software troubleshooting, networking, server-related tasks, IT asset management, and resolving technical issues across office environments.

Key Skills & Responsibilities

• Microsoft 365 administration, user management, Outlook, Teams, OneDrive and SharePoint support
• Windows OS installation, configuration, maintenance and troubleshooting
• Hardware and software installation, troubleshooting and maintenance
• Network troubleshooting including LAN, Wi-Fi, IP configuration, DNS and DHCP basics
• Printer, scanner, biometric and other peripheral device support
• ERP application handling, user support and troubleshooting
• Server monitoring, basic administration and issue troubleshooting
• IT asset management, inventory tracking and device allocation
• User account creation, password resets and access management
• CCTV and basic security system support
• Data backup and basic recovery procedures
• Troubleshooting desktops, laptops, network devices and office equipment
• Software installation, updates, patching and system maintenance
• Basic cybersecurity practices, antivirus and endpoint protection
• Remote and on-site technical support
• Vendor coordination and technical issue escalation
• Documentation of IT assets, issues and maintenance activities
• Supporting day-to-day IT operations across office/site locations

Core Strengths: Technical Troubleshooting | Microsoft 365 | IT Support | ERP Support | Networking | Windows Administration | Hardware & Software | IT Asset Management | Server Support | User Support | Office IT Infrastructure