IT Helpdesk Analyst Intern

Job Posting

Office of Information Technology Services (OITS)

Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state's generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9 . OITS does not provide sponsorships for this position.

E-Verify: The Office of Information Technology Services (OITS) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here . For additional information regarding Immigrant and Employee Rights (IER) please click here .

Office of Information Technology Services

About the Position

Who can apply: Anyone

Classified/Unclassified Service: Unclassified

Full/Part-time: Full or Part-Time

Regular/Temporary: Temporary

Eligible to Receive Benefits: No

Veterans' Preference Eligible: Yes

This position is not eligible for hybrid or remote work.

Compensation

Annual Salary/Hourly Rate: $16.00 - $20.00/hour

Note: Salary can vary depending upon education, experience, or qualifications.

Position Summary

The Office of Information Technology Services (OITS) is seeking an IT Helpdesk Analyst Intern to join our Service Desk team. This internship provides a valuable opportunity to gain hands-on experience in IT customer support while contributing to the delivery of high-quality technical services for state agencies, partners, and affiliates.

As an intern, you will work alongside experienced IT professionals to support users with hardware, software, and system-related issues. You will also develop technical skills, customer service abilities, and knowledge of enterprise-level IT operations in a collaborative environment.

Key Responsibilities

Under supervision and with appropriate training, the intern will:

Assist with responding to support requests via phone, email, or ticketing system.

Help troubleshoot hardware and software issues on end-user devices.

Support common applications such as Microsoft O365 (Outlook, Word, Excel, OneDrive), Cisco VPN, Cisco Jabber, Adobe products, and other agency tools.

Aid in resetting passwords, resolving login issues, and performing basic Active Directory account tasks.

Observe and assist with imaging/reimaging devices and other onboarding/offboarding processes.

Learn to install, configure, and update software with guidance from staff.

Document support steps and resolutions in the helpdesk ticketing system.

Participate in the development and updating of knowledge base articles.

Provide basic user guidance with the support of senior staff.

Education and Qualifications

Currently pursuing a degree, certification, or technical training in Information Technology, Computer Science, or a related field.

High School Diploma or GED required

Desired Skills and Traits

Interest in IT support and eagerness to learn in a hands-on environment.

Basic understanding of computer hardware, operating systems, and software applications.

Good communication and interpersonal skills, with a customer-focused attitude.

Ability to follow instructions, ask questions, and document activities clearly.

Familiarity with helpdesk or ticketing systems is a plus but not required.

Ability to work both independently and as part of a team.

This internship is a great entry point for students or early-career professionals looking to start a career in IT support or systems administration. You'll gain real-world experience while supporting the technological needs of a dynamic government organization.

Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are a requirement of employment and continued employment.

Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor ).

Employment Benefits

In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays

Employee discounts with the STAR Program

Retirement and deferred compensation programs

*This benefits package represents additional annual compensation.

Visit the Employee Benefits page for more information...

Recruiter Contact Information

Name: Brenda Cripps

Email

Mailing Address: 900 SW Jackson St, Room 803, Topeka, KS 66612

Required documents for this application to be complete

On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed. DD214 (if you are claiming Veteran's Preference)

Inside yourJob Application upload these documents: Resume (or choose existing if you have one)

Cover Letter

Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents."

Job Application Process

First Sign in or register as a New User

Complete or update your contact information on the: Careers> My Contact Information page

NOTE: This information is included on all your job applications

Upload required documents listed above for the Careers> My Job Applications page NOTE: This information is included on all your job applications

Start your draft job application, upload other required documents, and submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter Email - sent to the Preferred email on the My Contact Information page

Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov : "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions."

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

Disability Hiring Preference | Kansas Department of Administration (ks.gov)

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to , or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Docking State Office Building

915 SW Harrison Ave, Suite 260

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.