Installation & Delivery Specialist

The Job in a Nutshell Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining foodics customers trust and act as a skilled technician, problem solver and products guru? Then this opportunity if for you! We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers in their own locations, handle foodics software installation and hardware setup, introducing and training our customers on the product, and solve on demand issues for them! If you believe you have that "super power", and is looking for an opportunity to join the next unicorn in the making, apply now! What Will You Do Deliver a word class service for new and existing clients Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online Visit client's sites and ensuring quality of services Handle location specific onboarding, installations, training, replacement and support requests Work with other departments on clients' escalated tickets to deliver on demand support Handle requests on-demand and within company's SLA Work closely with outlet team and operations for clients on-demand and general support requests What We Offer You We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Desired Candidate Profile

Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience Knowledge in software, networking and POS systems Comfortable with handling high volume of requests and calls received on our unified number. Flexible to deliver work out of working hours/Public Holiday calls and visits High problem-solving skills - able to identify problem and find solutions Comfortable in English and Arabic language - communicating with confidence Good command over MS Office Applications - Excel on specific Knowledge of Networking, POS, ERP systems is a plus Experience with escalation tickets handling and CRM is a plus Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc.