Inbound Email and Voice Customer Service Agent

Job Description Roles & Responsibilities NAOS CX is Hiring Customer Service Agent (Email and Voice Customer Service Agent) Role Overview We are hiring Customer Service Agents to handle: Emails Calls You will assist customers, resolve issues, and ensure smooth, professional communication. Key Responsibilities Voice Support Manage inbound customer calls and conduct outbound follow-up calls. Deliver accurate, courteous, and timely resolutions to customer inquiries. Email Support Respond to customer emails with clarity, professionalism, and attention to detail. Address issues effectively or escalate them promptly when required. Working Hours & Schedule 9 hours (including 1.5 hr break) 2 rotational days off per week Fixed US night shifts (3:00 or 4:00 PM Cairo time) Shifts are fixed but may be adjusted based on business needs Recruitment Process First Interview Online or On-Site Writing Skills Assessment Final Interview On-Site in Maadi Why Join NAOS CX ? At NAOS CX , we believe customer experience is everything. By joining us, you will: Work with a leading US-based e-commerce platform (Electrical Gadgets) Gain international exposure and build a global career in customer support Enjoy competitive pay, career growth opportunities, and a supportive team Kickstart your career with NAOS CX Apply Now! Desired Candidate Profile Proficiency in English at B2/C1 level . 1+ year experience in a US campaign (customer service) Strong email writing skills a must Graduates, dropouts, or gap-year students welcome (no undergraduates) Compensation & Benefits Total Package: EGP 19,300 Base Salary: EGP 13,000 Attendance Bonus: EGP 2,500 KPI Bonus: EGP 2,500 Transportation Allowance: ~EGP 1,300 Transportation allowance shall be provided for any shift concluding between 12:00 AM and 6:00 AM. Training Allowance (based on experience): 5 Days = EGP 1,000, 10 Days = EGP 2,000 Other Benefits: Social & Medical Insurance Overnight transportation allowance Company Industry AdvertisingPREvent Management Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Inbound Email And Voice Customer Service Agent Get real-time job updates only on our App