HR Operations Section Head

Join a leading HR services and consulting firm as an HR Operations Business Partner , leading the HR Operations Sector to drive operational excellence, deliver high-quality client services, develop strong client relationships, lead the team, and support business growth. Key Accountabilities Develop and monitor the sector s annual operational plan and KPIs, aligned with the company s strategic objectives. Lead, coach, and evaluate the team, ensuring effective onboarding, training, development, and succession planning. Ensure accurate, timely, and high-quality delivery of all client services and deliverables, with a focus on eliminating recurring errors. Manage major client escalations, drive client satisfaction, and identify cross-selling and new service opportunities. Ensure full compliance with applicable labor and social legislation. Foster a high-performance work environment through effective IDPs and continuous employee development.

Desired Candidate Profile

Knowledge, Skills, and Experience Bachelor s degree in Business Administration, Human Resources, Law, or a related discipline; MBA is highly preferred. Minimum 8 years of relevant experience, with strong expertise in HR operations, procedures, and applicable labor legislation. Advanced proficiency in data analysis, performance reporting, and client management. Strong leadership and people management skills, with proven expertise in client relationship management and negotiation. Strong strategic thinking, problem-solving, and decision-making skills, with the ability to manage multiple priorities and perform effectively. High level of integrity and accountability, with strong change management capabilities.