HR Operations & Methods Officer

We are seeking an experienced and customer-oriented HR Operations & Methods Officer to support the review and enhancement of our HR practices, policies, and employee experience. The successful candidate will play a key role in strengthening HR governance and operational excellence, including expatriate management, HR policies and procedures, employee relations, job architecture, job grading, promotion frameworks, and associated compensation and benefits practices. The role requires a pragmatic HR professional capable of combining strategic HR methodology with hands-on operational support.

Key Responsibilities

• HR Governance, Policies & Procedures: Review, update, and streamline HR policies, procedures, guidelines, and HR documentation
• Ensure compliance with labour laws, internal standards, and HR best practices Identify opportunities to simplify and improve HR processes and employee experience Develop governance frameworks and HR operating procedures to ensure consistency and transparency Compensation Governance, Salary Frameworks & Career Progression: Develop and implement a structured salary range framework aligned with existing job grades and corporate compensation principles Establish guidelines and governance mechanisms to support consistent recruitment offers, salary positioning, promotion decisions and career progression pathways Analyze internal and external compensation data and recommend salary positioning frameworks that ensure competitiveness and internal equity Design and maintain compensation tools, salary bands, and decision matrices to support HR and management decision-making Develop HR governance principles and supporting documentation to standardize compensation-related decisions Partner with HR, management, and HQ stakeholders to ensure local practices remain aligned with corporate job grading and compensation policies Expatriate Management: Review and enhance expatriate management policies and processes Support mobility and assignment-related activities, including onboarding, relocation, allowances, benefits, repatriation, and policy administration Ensure a consistent and employee-focused approach to expatriate lifecycle management
• Recommend improvements to expatriate programs based on best practices and business needs Employee Relations & HR Operations: Act as a HR focal point for employees and managers
• Support employee relations matter by providing guidance, policies, and practical HR solutions Handle employee inquiries and contribute to the resolution of workplace issues in a fair and professional manner Promote a positive employee experience through responsive and customer-focused HR services Support HR operations and continuous improvement initiatives across the employee lifecycle HR Projects & Continuous Improvement: Participate in HR transformation and organizational effectiveness initiatives Analyze HR processes and recommend efficiency improvements Prepare reports, presentations, policies, and HR documentation as required Support change management and communication efforts related to HR initiatives

Desired Candidate Profile

Bachelor's degree in Human Resources, Business Administration, or related field. Minimum 6-10 years of experience in Human Resources Hands-on experience in: o HR policies and procedures review and implementation o Job evaluation, job grading, and organizational design o Promotion frameworks and compensation governance o Expatriate and international mobility management o Employee relations and HR operations o HR process improvement and HR methods Experience working in an international and multicultural environment is highly desirable Consulting or HR transformation experience would be an advantage Employment Type Full-time