Help Desk Analyst

Job Overview

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to either be based at our HQ in Noblesville IN or based in our Software division that is located in Louisville Kentucky. We will only be looking at resumes that are located in these two locations.

Provide remote and on-site desktop support for company users and computers.

Intermediate support of Windows 10/11

Intermediate support of Apple/iOS and Android phones

Intermediate Microsoft Office 365 Administration

Intermediate Active Directory Administration

Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)

Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions

Imaging, deployment and application installation.

Perform PC and device upgrades.

Perform minor repairs and routine cleaning of server rooms and equipment storage.

Escalation of help desk tickets.

Work with team and management on escalation of any issues (equipment, network etc)

Special assignments and projects as directed by the team lead or Director.

Assist with inventory management, shipping and receiving of IT assets.

Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements

Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills

BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.

Collaborative interpersonal skills

Ability to adapt and take initiative.

Great client-facing communication and customer service skills

Analytical and organizational skills

Intermediate experience troubleshooting, configuring, and repairing laptops

Intermediate experience with Active Directory/Domain Controller

Intermediate understanding of Group Policies and other commonly used IT concepts and technologies

Proficiency in MS Office

Basic knowledge of Linux and Apple/iOS

Basic knowledge of VPN technologies

Must be eligible to work in the USA long term without sponsorship.

Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

To learn more about us, click here: _8

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

Health, Dental, and Vision Insurance

401(k) Retirement Plan with a company match

Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences and Subscriptions

Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.