Head Hostess / Head Host

Job Description Roles & Responsibilities Department: Front of House Reports to: Reservations Manager Coordinates with: Restaurant Manager and Floor Supervisor Location: Dubai Role purpose Lead the reception team and manage the arrival and seating process, balancing guest preferences with restaurant capacity and service readiness. Key responsibilities Lead reception briefings and assign hosting duties for each service. Review reservations, expected covers, large parties, VIP arrivals and special requests. Prepare and maintain the table allocation plan in coordination with the floor team. Supervise the welcome, waiting list, seating process and departure experience. Monitor table readiness and dining progress, adjusting allocations without rushing guests. Coordinate late arrivals, party-size changes and walk-ins within approved booking policies. Resolve reception complaints and escalate exceptions requiring management approval. Ensure relevant guest requests reach the service team before seating. Train hostesses in guest communication, booking-system use and handling difficult situations. Arrange reception coverage and breaks in coordination with the Reservations Manager. Check guest records for accuracy and ensure sensitive information is handled discreetly. Provide an end-of-service handover covering no-shows, cancellations, guest feedback and unresolved matters. Experience and skills Typically, two to three years of restaurant hosting experience, including team-leading responsibilities. Strong understanding of table planning and busy restaurant service. Confident communication, sound judgement and practical complaint-handling skills. Experience with a digital reservations system. Desired Candidate Profile with Experience Employment Type Full-time Company Industry RestaurantsCateringFood Services Department / Functional Area ChefsF&BHousekeepingFront Desk Keywords Head HostessConcierge LeadCustomer Service ExcellenceFront Desk OperationsReception ManagerGuest RelationsHead ReceptionistFront Of House ManagerService Flow OptimizationHost Manager Get real-time job updates only on our App