Firco Support & Integration Specialist

Production Support · Provide advanced support for Firco Continuity, Firco Trust & FSK · Monitor real-time screening queues, batch screening, and alert generation · Handle high-priority incidents including: § Screening outages § Watchlist update failures § API response failures § Decision text anomalies § Perform root cause analysis (RCA) and preventive action implementation § Ensure SLA adherence and regulatory compliance · Perform UAT and production validation testing Integration & API Expertise · Implement and support integration between Firco and Third-party AI adjudication tools · Configure and manage PI workflows · Support CM API inbound/outbound integration · Develop and troubleshoot: § REST/SOAP APIs § JSON/XML payload mapping · Experience in: § Field-level mapping between PI and CM § Real-time vs batch integration models § Handling API throttling and timeout issues

Desired Candidate Profile

Required Skills * Core Systems Strong hands-on experience in: · Firco Continuity (v6 preferred) · Firco Trust · FSK · List Automation · Firco Prediction Integrator · Firco Case Manager · SWIFT Integration & Tools · REST & SOAP APIs · JSON/XML transformation · Postman, SoapUI · SQL (Oracle & SQL Server) · Shell scripting / Windows Batch · Fortra Automate Skills Firco Continuity Firco Trust API Integration Employment Type Full-time

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