Epic Ambulatory Analyst

Epic Ambulatory Analyst

12 Months Contract

Remote

Description Information

Job Description

We are seeking an experienced Epic Application Analyst Level 3 with strong EpicCare Ambulatory expertise to support ongoing system operations in a live healthcare environment.

This role is focused on production support and operational management, including handling ticket queues, resolving user issues, and supporting ambulatory workflows. The ideal candidate will be comfortable working in a fast-paced environment supporting clinicians and operational teams.

Managing ticket queues (ServiceNow or similar)

Responding to

physician issues

clinic workflow problems

system defects

Prioritizing user requests and system changes

Coordinating fixes with

Epic build teams

technical teams

Supporting

workflow optimization

system enhancements

Helping users understand

how Epic should function

how to fix workflow issues

Requirements

EpicCare Ambulatory Certification (MANDATORY)

Strong experience in

production support

ticket queue management

user-facing troubleshooting

Experience working in a live Epic environment

Ability to handle high-volume requests independently

Preferred

Experience supporting multiple Epic modules

Clinical workflow understanding

Experience in large hospital systems