Email & Voice Customer Service Agent

Job Description Roles & Responsibilities NAOS CX is Hiring | Email & Voice Customer Service Agent Job Title : Customer Service Agent Email & Voice Function : Customer Support (Emails & Voice Calls) Campaign Type : US-Based E-Commerce Platform Key Responsibilities Voice Support Manage inbound customer calls and conduct outbound follow-up calls. Deliver accurate, courteous, and timely resolutions to customer inquiries. Email Support Respond to customer emails with clarity, professionalism, and attention to detail. Address issues effectively or escalate them promptly when required. Work Schedule & Shift Details 9 hours (including 1.5 hr break) 2 rotational days off per week Fixed US night shifts (4:00 PM Cairo time) Shifts are fixed but may be adjusted based on business needs Compensation Package Total Monthly Gross Package: First 3 Months : EGP 16,300 = 11,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation Allowance Months 4-6 : EGP 17,300 = 12,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation Allowance After 6 Months : EGP 18,300 = 13,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation Allowance Training Allowance : 5 Days Training = EGP 1,000 10 Days Training = EGP 2,000 (Based on final interview and client decision) Benefits: Social & Medical insurance (social insurance is mandatory) Overnight transportation allowance (after 12:00 AM before 06:00pm) Hiring Process First Interview Online or On-Site Writing Skills Assessment Final Interview On-Site in Maadi Why Join NAOS CX? Join a leading US E-Commerce campaign with clear career growth Fixed night shifts (work-life stability) Professional work environment in Maadi Kickstart your CX career with NAOS CX Apply Now! Desired Candidate Profile English: Proficiency in English at B2/C1 leve l . 1 + year experience in a US campaign (customer service) Strong email writing skills a must Graduates, dropouts, or gap-year students welcome Company Industry AdvertisingPREvent Management Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Email & Voice Customer Service Agent Get real-time job updates only on our App