Customer Success Manager

We are looking for a Customer Success Manager who is eager to build a career in customer success by supporting customer relationships and ensuring customers have a positive experience with our products and services. This role focuses on day-to-day customer engagement, coordination, and execution while working closely with senior Customer Success team members to help customers achieve value and satisfaction. Your key competencies should consist: Customer Support & Engagement Support assigned customer accounts under the guidance of senior Customer Success Managers Assist with customer onboarding activities and ensure smooth adoption of products and services Respond to customer queries and coordinate with internal teams for timely resolution Maintain regular communication with customers to ensure satisfaction and engagement Customer Ownership & Growth Own key strategic or enterprise customer accounts Oversee customer onboarding, adoption, renewals, and expansion strategies Conduct Quarterly Business Reviews (QBRs) with key customers Proactively identify churn risks and lead retention initiatives Partner with Sales and Account Management teams on upsell and cross-sell opportunities Cross-Functional Collaboration Act as the voice of the customer internally Work closely with Product, Engineering, Sales, and Support teams to address customer feedback and feature requests Align customer success strategy with company goals and product roadmap Metrics & Reporting Track and report key customer success metrics: retention, churn, NPS, CSAT, adoption, and revenue expansion Use data and insights to improve customer experience and team performance Present customer success insights and performance updates to leadership

Qualifications

• 2-3 years of experience in Customer Success, Account Management, or Client Services
• Strong experience managing mid-market or enterprise customers
• Excellent stakeholder management and communication skills
• Experience with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.)
• Strong analytical and problem-solving mindset
• Customer focused mindset with a positive and proactive attitude
• Experience managing retention and upselling
• Preferred Qualification: Experience in B2B SaaS or technology-driven organizations
• Experience handling renewals, negotiations, and commercial discussions
• Exposure to global customers and cross-functional teams
• Familiarity with automation, dashboards, and customer health scoring models