Customer Service Pricing Desk Executive

Prepare, update, send and follow up quotes to customers based on company pricing and policies. Maintain and update rate to ensure accurate pricing with coordination with sales team. Quickly and efficiently identify and analyses customer needs. Serve as the primary point of contact for customers, handling inquiries and providing support. Tack and Trace shipments until final status . Build and maintain strong customer relationships through regular follow-ups. Address customer concerns and ensure timely resolution of issues Assist the sales team in managing customer accounts and tracking sales activities. Coordinate with internal departments to ensure smooth operations and timely service delivery. Maintaining delivery percentage as per the SLA agreed with the customer Investigate and resolve shipment-related discrepancies and issues. Ensure all complaints are handling as per procedure and standards . All complaints should be logged in SMSA Systems. Preparing daily and weekly reports. Maintain accurate records of customer interactions and pricing updates. Provide regular updates on pending quotations, follow-ups, and conversion rates.

Desired Candidate Profile

Preferably with experience in Tele sales /Customer Service/Sales Employment Type Full-time