Customer Care Officer

Job Description Roles & Responsibilities Onboarding new customer (Pre/Post implementation) Conduct regular review with customers Handle customer’s enquiries Conduct health check Retain customers Conduct after training feedbacks Process cancellation Negotiate contract renewal Upsell package Manage OTRS Ticket In/Outbound Call Control room during office hours Perform other duties as assigned by General Manager Maintain a positive, empathetic, and professional attitude toward customers always Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice Train customers on how to derive the most value from our Software-as-a-Service platform Ensure customer satisfaction and provide professional customer support Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop Respond promptly to customer inquiries and communicate with customers through various channels Provide feedback on the efficiency of the customer service process Identify opportunities to sell additional services and/or Cartrack software applications to clients Compile daily efficiency and productivity reports Desired Candidate Profile Experience in customer service Proficient in English and Urdu Tech-savvy and computer literate Excellent communication and interpersonal skills Hands-on and a positive attitude Team player with a high level of energy and able to work independently Employment Type Full Time Company Industry IT - Software Services Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Customer CareCustomer ServiceCustomer EnquiriesOnboardingHealth CheckContract RenewalUpsellOTRS TicketInbound CallOutbound CallSaaSSoftwareasaServiceCommunication SkillsInterpersonal SkillsTechsavvy Get real-time job updates only on our App