Cloud Native Senior Architect

WHAT YOU'LL DO Design and Architecture Support Partner with Portworx Delivery/Solution Architects to support design and architecture workshops, gathering customer technical requirements and documenting the as-is technical environment Identify key customer integration points with Kubernetes, storage, and backup solutions Assist in documenting design decisions, including storage/backup workflows, high availability and disaster recovery configurations, scalability plans, and networking/security considerations Understand prospects' and customers' technical needs related to their Cloud Native Kubernetes deployments and translate them into actionable implementation plans Deployment and Operations Design, install, configure, and maintain Kubernetes clusters and Portworx-based solutions using best practices, Kubernetes manifests, and Helm charts Deploy and operate Portworx solutions (Enterprise, PX-Backup, PX-DR) across customer Kubernetes environments (OpenShift, Rancher, VKS, or other orchestrators), on-prem and in the cloud Ensure Portworx is correctly configured against underlying storage platforms (FlashArray, FlashBlade, or other equivalent storage layers) and optimized for performance, scale, and reliability Lead API/microservices solution deployment and day-2 operations, including monitoring via Prometheus/Grafana/other Observability and alerting best practices Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins, GitOps, Terraform, Ansible, Chef, Puppet) relevant to Portworx delivery Customer Support and Enablement Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the account/region Collaborate with Portworx Support and Product Engineering teams to provide an excellent customer experience and drive timely issue resolution Support customers through validation and testing of changes prior to production implementation, remediating issues identified during testing Provide knowledge transfer and training sessions to customer teams to support ongoing Portworx operations Maintain clear, ongoing communication with customer stakeholders and the Everpure delivery team on project status, risks, and outcomes Delivery and Collaboration Work within Everpure's Advanced Services delivery methodology, supporting Delivery/Solution Architects and Project Managers through the full engagement lifecycle Collaborate with Certified Delivery Partners and customer/vendor teams (e.g., system integrators, platform teams) as part of a coordinated delivery effort Contribute field experience back into repeatable procedures, runbooks, and templates to standardize delivery and improve quality across engagements

Desired Candidate Profile

WHAT YOU BRING Experience 10+ years of hands-on experience deploying and troubleshooting production Kubernetes environments; experience building and operating containerised solutions Proven experience with DevOps practices and a strong understanding of the cloud-native technology landscape Experience supporting enterprise customers directly, including comfort working on customer sites/production environments and communicating technical progress clearly Technical Skills In-depth experience deploying, configuring, and troubleshooting Kubernetes environments; proficiency with at least one of OpenShift, Rancher, Mirantis, or other orchestrators Familiarity with other container orchestration platforms.