Clinic Operation Manager

This role main purpose is to manage and provide overall support for the assigned area/ district Policlinics crew by communicating, implementing ensuring the execution of business strategy and plans, monitoring the operational practices to build a high-performance culture in order to deliver polyclinic profitability, achieve key sales targets, and increase customer satisfaction levels and the market share to be the lead of healthcare industry and first choice for the customers. Accountabilities Polyclinic Strategy: Develop strategic relations with key stakeholders internally and externally through regular communication and engagement in order to maximize the achievement of polyclinic business goals and have competitive edge within the market. Monitor and rectify the revenue and expenses of the Polyclinic to ensure healthy cash flow is always available for the smooth running of the Polyclinic. Supervise and approve the Manpower inside the polyclinic with optimum requirements and hiring plan in coordination with HRBP and MPP. Have the awareness of competitors best practices and moves to plan and share feedback to be the first choice for our customers through best in market services and innovations. Participate in setting the overall clinics & business KPIs and objectives, Monitor the implementation of the performance KPIs in his polyclinics to ensure of delivering the targets as per the polyclinic standards and reaching to the desired goals and customer satisfaction. Polyclinic Operations: Define and set up objectives of each clinic in his designated area as per priorities and requirements (e.g. key sales targets, customer satisfaction levels, quality assurance etc.) in alignment with the department s strategy and goals to deliver sustainable growth. Review the KPIs and set the corrective actions as per needed to reach to the desired goals Implement polyclinics strategy by creating action plans, performance forecasting and providing regional market insight in order to ensure successful implementation as per the company standards. Build regional market knowledge by monitoring market dynamics and getting Market feedback in his zone or area , assessing tactical and strategic business intelligence activities (e.g. monitoring competitors activity on the market etc.) in order to achieve regional business leadership, mitigate potential risks (e.g. relative to competition, industry related requirements), maximize performance and identify development opportunities. Define polyclinic operational practices in collaboration with Operational Excellence team (e.g. provide input etc.) to ensure efficient, high quality polyclinic processes & procedures are in place, and ensure sustainability and standardization across the entire polyclinic. Manage the activities of operations team & the support functions activities (guest care representative, facility management, IT, Nursing and HR Care) for seamless guest experience. Working with medical manager to ensure best service and consultations provided to the guest to optimize the performance and quality management. Lead promotional plan according healthcare calendars that give competitive advantage to the facility, develop promotion , execution , Impact on Business. Work Environment Indoors : 100% Outdoors : 0% Working Days : 6 Working Days off : 1 Day Off Working Hours : 8 hours duty 1 hour break (flexible working hours as per the job need) Job Requirement Education Qualified Medical Doctor or Pharmacist. Experience 5 8 years in Sales and Operations Management role. Computer Skills MS Office Languages English and Arabic (fluent speaking and writing)