Client Coordinator

Job Description Roles & Responsibilities Key Responsibilities 1. Customer Sales & Lead Conversion Respond promptly to inquiries received through phone calls, WhatsApp, social media, email, and other communication channels. Understand prospective clients' requirements and provide accurate information about the firm's legal services. Qualify leads based on their requirements and direct them to the appropriate lawyer or department. Follow up with potential clients and maintain a structured lead pipeline. Convert qualified inquiries into consultations and, where applicable, new clients. Explain consultation procedures, service processes, documentation requirements, and applicable fees in a professional manner. Maintain records of leads, follow-ups, consultations, and conversions. Achieve agreed monthly sales and client acquisition targets. 2. Social Media Marketing Manage the firm's social media presence across platforms such as Instagram, Facebook, LinkedIn, TikTok, and other relevant channels. Create and publish engaging content related to the firm's legal services, general legal awareness, FAQs, and client education. Develop social media posts, captions, reels, stories, and promotional content. Respond to comments and direct messages professionally and promptly. Monitor social media engagement and identify opportunities to increase reach and generate qualified leads. Coordinate with lawyers and management to ensure that published legal information is accurate and appropriately presented. Assist with paid social media campaigns and lead-generation advertisements where required. Monitor campaign performance and prepare basic reports on leads, engagement, and conversions. 3. Customer Service & Client Relations Handle client inquiries professionally through telephone, WhatsApp, email, and in-person communication. Maintain a polite, professional, and empathetic approach when dealing with clients, including clients involved in sensitive legal matters. Provide clients with updates regarding appointments, consultations, documents, and administrative procedures. Coordinate appointments between clients and lawyers. Follow up with clients regarding pending documents, payments, appointments, and other administrative requirements. Handle basic client complaints and escalate legal or complex matters to the appropriate lawyer or manager. Maintain confidentiality of client information and comply with the firm's internal policies. 4. Lead Management & Reporting Maintain an updated database of all incoming leads and clients. Track the source of each lead, including social media, referrals, website inquiries, advertisements, and other channels. Monitor lead response times, follow-ups, consultations, and conversions. Prepare regular sales and marketing reports for management. Identify common client inquiries and provide feedback to management regarding potential improvements to the firm's services and marketing strategy. Desired Candidate Profile Relevant professional qualification preferred. Previous experience in sales, customer service, digital marketing, social media management, or client relations. Experience in a law firm, legal consultancy, professional services firm, or similar environment is an advantage. Excellent English communication skills, both written and verbal. Arabic language skills are an advantage. Strong interpersonal and customer-handling skills. Confident telephone and face-to-face communication. Strong sales and negotiation skills. Good knowledge of social media platforms and digital marketing principles. Ability to create professional social media content. Ability to manage multiple inquiries and follow-ups simultaneously. Strong organizational skills and attention to detail. Preferred Skills Knowledge of the UAE legal services market. Experience handling leads through WhatsApp Business. Experience with Meta Business Suite, Instagram, Facebook, LinkedIn, TikTok, Google Ads, or similar platforms. Basic knowledge of Canva or other content-creation tools. Ability to analyze social media and sales performance. Multilingual communication skills. Employment Type Full-time Company Industry LegalLaw Firm Department / Functional Area Administration Keywords Customer ServiceTime ManagementClient Relationship ManagementClient Services RepresentativeClient Care CoordinatorClient Success SpecialistSalesSales PromotionMarketingMarketing SalesSocial Media Marketing Get real-time job updates only on our App