Change Management & Communications Support Specialist

Job#: 3045588

Job Description

Organizational Change Management (OCM) & Communications Support Specialist

Location: Remote

Position Type: 6-12 months Contract

Reports To: Change Management Lead

Pay rate - 60.00hr

Candidate Location Requirements: REMOTE - Pacific Time Zone preferred; Other time zones will be considered for EXCEPTIONAL talent

Top 3 Must-Have Hard Skills

8 - 10 years of experience in

Communications

Change Management Artifacts

Change impact Assessment

Video Generation

Purpose of the Team: The purpose of this team is support strategy, organizational change management (OCM), and process management initiatives. This role sits within the Organizational Change Management pillar and is a backfill supporting increased scope across the organization.

Key Projects: This role will contribute to develop and deliver organizational change management artifacts, including communications, presentations, videos, infographics, change impact assessments, quick reference guides, and stakeholder engagement materials. Partner with stakeholders to drive adoption and alignment across initiatives. Specific projects are confidential and may not be shared.

Candidate Requirements

Disqualifiers: Candidates who primarily have program/project management experience without demonstrated end-to-end Organizational Change Management leadership experience will not be competitive. Sponsor noted previous candidates claimed OCM expertise but lacked foundational change management knowledge and hands-on execution experience. Candidates should also have full 18 months of available tenure.

Best vs. Average

The ideal candidate will have led Organizational Change Management initiatives from strategy through execution across multiple projects and will demonstrate expertise in:

Change management communications

Change impact assessments

OCM artifact development

Stakeholder engagement

Cross-functional collaboration

Video and presentation creation

PowerPoint and infographic development

Prosci certification is strongly preferred. Lean Six Sigma is a nice-to-have.

Hard Skills Assessments

Expected Dates that Hard Skills Assessments will be scheduled: ASAP

Hard Skills Assessment Process: Sponsor will conduct the assessment and evaluate candidates' Organizational Change Management experience, change strategy development, communications planning, stakeholder management, and end-to-end OCM execution.

Required Candidate Preparation: Candidates should be prepared to speak in detail about their Organizational Change Management experience, including projects where they led change efforts from strategy through implementation and adoption prepared prior to the assessment.

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Position Overview

We are seeking a dynamic Organizational Change Management (OCM) & Communications Support Specialist to join our team. The ideal candidate will play a crucial role in supporting change management initiatives by developing comprehensive communication materials, managing SharePoint sites, reporting on change management progress, and contributing to change strategy for process improvement, digital transformation, reporting and analytics and data governance. This position requires creativity, strategic thinking, and the ability to collaborate across multiple teams to drive change adoption and engagement.

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Key Responsibilities

• Communication Development & Content Creation

Create communication drafts, infographics, and videos to raise awareness, build engagement, and drive adoption of change initiatives.

Develop compelling visual and written content to explain the rationale (case for change), benefits, and key milestones of projects.

Ensure that all communications are aligned with the organization's messaging and tone, effectively conveying change objectives.

Collaborate with stakeholders to gather input and feedback, ensuring relevant and impactful messaging.

• SharePoint Site Management

Design, create, and maintain SharePoint sites, ensuring that the content is visually engaging, informative, and user-friendly.

Implement innovative ways to present content and engage users on SharePoint, including interactive elements, multimedia, and updated site navigation.

Ensure that all SharePoint content is up-to-date, easy to navigate, and reflects the latest project information.

Develop visual content and curate resources (videos, FAQs, case studies) that support ongoing change initiatives.

• Change Management Reporting

Create and maintain change management reports that outline the progress of initiatives, including:

o Number of projects being supported

o Status of change initiatives

o Case for change development and progress toward achieving change outcomes

o Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) tracking and measurement.

Provide regular updates on change adoption metrics, stakeholder engagement, and change readiness assessments.

Develop change management guides to support change management on reporting & analytics, digital transformation, data governance, and org efficiency.

Help in developing training and support materials for end-users to facilitate smoother transitions.

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Required Skills & Qualifications

8-10 years of experience in Organizational Change Management and Communications roles.

Proven ability to develop and execute comprehensive communication plans, including written content, infographics, and video production.

Strong expertise in SharePoint site design and content management, with a creative approach to enhancing user experience.

Solid understanding of change management principles and methodologies (e.g., ADKAR, Prosci) and the ability to track and report on change initiatives.

Experience with reporting on KPIs and OKRs, using data to showcase the impact of change initiatives.

Strategic thinker who can design and implement change management strategies, including stakeholder management, resistance mitigation, and communication planning.

Strong proficiency in design and video editing tools (e.g., Adobe Creative Suite, Canva, PowerPoint, Powtoons, Synthesia etc.).

Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.

Project management experience with the ability to juggle multiple priorities and deadlines.

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Preferred Qualifications

Certification in Organizational Change Management (Prosci, ACMP) is a plus.

Previous experience working in large-scale change initiatives within tech-driven organizations or cloud environments.

Strong background in data analysis related to change management (measuring adoption rates, gathering feedback).

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Key Competencies

Creativity & Innovation: Ability to create engaging and innovative communication materials that resonate with diverse audiences.

Adaptability: Capable of working in a fast-paced, evolving environment, adjusting to changing priorities and feedback.

Attention to Detail: Ensures accuracy in reporting, content creation, and design.

Collaboration: Strong team player who can collaborate across departments to gather input, provide support, and drive change adoption.

Problem-Solving: Proactively identifies challenges and develops solutions to drive successful outcomes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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