CCaaS System Engineer (German Speaker)

THE ROLE Join IST's CX Academy in Egypt and build real expertise on the platforms powering enterprise customer experience across Europe. You will install, configure and support cloud contact centre (CCaaS) platforms, mainly Genesys Cloud CX and Sprinklr, on live client accounts in the DACH region (Germany, Austria, Switzerland) from day one. Not a classroom: real projects, real clients. KEY RESPONSIBILITIES Configure CCaaS platform components (routing, queues, IVR / flows, users and channels) to agreed designs. Provide Tier 1 2 support for live DACH accounts, including scheduled on-call, and apply customer change requests. Troubleshoot voice, digital-channel and configuration issues and work vendor support cases. Communicate with DACH customers in German, and help gather and document

Desired Candidate Profile

REQUIREMENTS Bachelor's degree in Computer Engineering, Computer Science, Communications or a related field. Advanced German (C1 or higher), spoken and written; good professional English. Basic knowledge of networking, VoIP / SIP, Windows / Linux and cloud / SaaS concepts. Strong problem-solving skills, eagerness to learn and a customer-focused attitude. Flexibility to work hours aligned to DACH customers and join an on-call rotation. NICE TO HAVE Study, work or internship in a German-speaking country; German certificate (e.g., Goethe / TestDaF). CCNA, cloud fundamentals or ITIL; hands-on Genesys or Sprinklr exposure; scripting basics.