Business Development Manager

Business Development Manager – Freight Forwarding Company: Scan Global Logistics LLC

Location

Dubai, United Arab Emirates

Employment Type

Full-Time Position Overview Scan Global Logistics LLC is seeking a highly motivated and results-driven Business Development Manager with a minimum of 5 years of proven experience in the freight forwarding industry. The successful candidate will be responsible for identifying and developing new business opportunities, expanding the company's customer portfolio, strengthening existing client relationships, and driving sustainable revenue and profitability growth across air freight, ocean freight, and integrated logistics solutions. The ideal candidate will possess strong commercial acumen, an established network within the UAE logistics market, and a demonstrated track record of securing new business and achieving sales targets. Key Responsibilities 1. Business Development & Sales Growth Identify, prospect, and secure new customers within the UAE freight forwarding and logistics market. Develop and execute strategic sales plans to achieve assigned revenue, gross profit, and business development targets. Generate qualified sales leads through market research, networking, referrals, and direct customer engagement. Actively pursue new business opportunities across air freight, ocean freight, and multimodal transportation. Build and maintain a strong sales pipeline, ensuring consistent prospecting, follow-up, and conversion of opportunities. Conduct client meetings, sales presentations, and commercial negotiations to secure profitable business. Identify opportunities to cross-sell and upsell additional logistics services. 2. Customer Relationship Management Establish and maintain strong, long-term relationships with new and existing customers. Understand customers' supply chain requirements and propose competitive, customized logistics solutions. Conduct regular customer visits and business reviews to identify opportunities for account growth. Work closely with operational and customer service teams to ensure customer satisfaction and service delivery. Address commercial concerns and coordinate the timely resolution of customer issues. Maintain customer engagement to support retention and sustainable business growth. 3. Commercial Management & Profitability Prepare competitive commercial proposals, quotations, and tender submissions in coordination with the pricing team. Negotiate commercial terms and service agreements in accordance with company policies and profitability requirements. Monitor customer profitability, shipment volumes, revenue performance, and gross profit contribution. Ensure that new business opportunities align with the company's commercial objectives and operational capabilities. Coordinate with Finance regarding customer credit assessments, payment terms, and outstanding receivables when necessary. 4. Market Intelligence & Strategic Development Monitor freight market trends, competitor activities, customer demands, and emerging business opportunities. Identify potential growth sectors, trade lanes, and strategic accounts within the UAE market. Develop market penetration strategies to strengthen the company's competitive positioning. Collaborate with regional and global commercial teams to identify cross-border business opportunities. Represent the company at industry events, networking functions, and customer meetings. 5. Sales Reporting & Performance Management Maintain accurate and up-to-date customer information, sales activities, and opportunities within the company's CRM system. Prepare and submit regular sales activity reports, pipeline forecasts, and business development updates. Track performance against agreed sales KPIs, revenue targets, and gross profit objectives. Participate in sales meetings and commercial performance reviews. Ensure proper documentation and handover of secured business to the relevant operational teams. Qualifications & Experience Essential Requirements Minimum 5 years of relevant business development or sales experience in the freight forwarding industry, preferably within the UAE market. Proven track record of acquiring new customers and generating profitable freight forwarding business. Strong working knowledge of international freight forwarding, particularly air freight and ocean freight. Established professional network and customer relationships within the UAE logistics and freight forwarding market. Demonstrated ability to independently manage the full sales cycle, from prospecting and lead generation to negotiation and account development. Strong understanding of freight pricing, trade lanes, shipping processes, and logistics solutions. Excellent negotiation, communication, presentation, and relationship-building skills. Ability to work independently, manage competing priorities, and consistently achieve sales targets. Proficiency in Microsoft Office applications and CRM systems. Excellent command of written and spoken English.

Desired Candidate Profile

Qualifications & Experience Essential Requirements Minimum 5 years of relevant business development or sales experience in the freight forwarding industry, preferably within the UAE market. Proven track record of acquiring new customers and generating profitable freight forwarding business. Strong working knowledge of international freight forwarding, particularly air freight and ocean freight. Established professional network and customer relationships within the UAE logistics and freight forwarding market. Demonstrated ability to independently manage the full sales cycle, from prospecting and lead generation to negotiation and account development. Strong understanding of freight pricing, trade lanes, shipping processes, and logistics solutions. Excellent negotiation, communication, presentation, and relationship-building skills. Ability to work independently, manage competing priorities, and consistently achieve sales targets. Proficiency in Microsoft Office applications and CRM systems. Excellent command of written and spoken English. Preferred Qualifications Bachelor's degree in Business Administration, Logistics, Supply Chain Management, International Trade, or a related discipline. Existing customer portfolio or strong business connections within the UAE freight forwarding sector. Experience handling multinational accounts, key accounts, or complex logistics solutions. Knowledge of customs clearance, warehousing, distribution, and project logistics. Familiarity with UAE import/export regulations and international trade practices. Key Performance Indicators (KPIs) Performance will be assessed based on: New customer acquisition and conversion rates. Achievement of monthly and annual gross profit and revenue targets. Growth and quality of the active sales pipeline. New business shipment volumes and profitability. Customer retention and account development. Sales activity, customer engagement, and CRM reporting accuracy. Compliance with company commercial policies and procedures. Key Competencies Strong business development and customer acquisition capabilities. Commercial awareness and results-oriented mindset. Proactive, self-motivated, and target-driven approach. Strong negotiation and influencing skills. Excellent interpersonal and stakeholder management abilities. Strategic thinking and problem-solving capabilities. High level of professionalism, integrity, and accountability. Ability to collaborate effectively with local, regional, and global teams. What We Offer Competitive salary package and performance-based incentives. Opportunity to work with a leading global logistics organization. Professional development and career growth opportunities. Dynamic and collaborative work environment. Employment Type Full-time