Bilingual Customer Service Agent - Retail Automotive

NAOS CX is Hiring -Customer Service Representative (Arabic & English) Job Title: Customer Service Representative

Location

Giza, Egypt Key Responsibilities Handle inbound customer inquiries in both Arabic and English with professionalism. Conduct outbound follow-up calls when needed. Provide accurate, timely, and courteous resolutions to customer issues. Document all customer interactions with attention to detail. Requirements English proficiency: B2 level minimum. Previous customer service experience is a plus. Ready to start immediately. Graduates. Giza residents preferred. Work Schedule & Shift Details Morning and rotational shifts available. Female representatives last shift ends at 7:00 PM. 9 working hours per day (including breaks). 2 rotational days off per week. Work Schedule & Shift Details For Males ( Rotational Night Shifts): 05:00 PM 01:00 AM 01:00 AM 09:00 AM For Females ( Fixed Morning Shift ): 09:00 AM 07:00 PM Compensation Package Morning Shift (Females) : Base Salary: EGP 12,800(Gross) KPI Bonus: EGP 1,000 Morning Shift Transportation Allowance: EGP 2,000 Total Gross: EGP 15,800 Total Net: EGP 12,628 Night Shift (Males): Base Salary: EGP 12,800 (Gross) KPI Bonus: EGP 1,000 Night Shift Transportation Allowance: EGP 3,000 Total Gross: EGP 17,300 Total Net : EGP 13,827 Benefits Social & Medical insurance. Friendly and professional environment. Immediate hiring and onboarding. Why Join NAOS CX? Competitive salary and benefits package. Structured career growth opportunities. Supportive and professional work culture.

Desired Candidate Profile

English proficiency: B2 level minimum. Previous customer service experience is a plus. Ready to start immediately. Graduates. Giza residents preferred.