B2B Aftersales Manager |Al-Futtaim Electric Mobility | BYD

Lead all fleet aftersales activities and deliver the business plan, growth strategy and profit-and-loss performance for the function. Develop service contracts, extended-warranty programmes and other aftersales solutions that improve fleet retention, revenue and profitability. Build strong relationships with corporate and SME fleet customers through proactive visits, business reviews, tender support and responsive issue resolution. Align service-level agreements, capacity plans, parts availability and demand forecasts with Central Aftersales and key internal partners. Manage fleet aftersales dashboards, car-parc data and key performance indicators to monitor service penetration, customer satisfaction, vehicle-off-road time and commercial performance. Coordinate breakdown, accident-repair, warranty-recall and technical support to minimise downtime for key accounts. Support Fleet Sales with aftersales propositions, total-cost-of-ownership insights and compelling business cases that enable incremental vehicle sales. Provide EV (Electric Vehicle) and PHEV (Plug-in Hybrid Electric Vehicle)training support to key account customers and maintain current competitor, market and technology insights. Engage OEM (Original Equipment Manufacturer) partners to advance fleet dashboards, telematics capabilities and customer-focused aftersales solutions. Lead, coach and develop the Aftersales Key Account Management team while influencing senior stakeholders across the automotive ecosystem.

Desired Candidate Profile

Technical, engineering or business management qualification is highly desirable. At least 10 years of automotive industry experience within aftersales, including experience supporting UAE fleet key accounts. Strong knowledge of dealership and leasing-company aftersales operations at both technical and operational levels. Sound understanding of the UAE fleet market, with an established key account network. Knowledge of new-energy vehicle technologies, including EV, PHEV and REEV platforms. Commercial acumen with experience developing business cases, managing profitability and influencing maintenance-cost forecasts. Proven team leadership, project management and stakeholder-influencing capability, including engagement with senior decision-makers. Strong communication, collaboration, problem-solving and customer-management skills. Self-motivated, resilient and results-oriented, with a passion for brands and continuous performance improvement. Proficiency in Microsoft Office applications. Employment Type Full-time

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