Audio Visual Support

Title: Audio Visual Support

Location: New York, NY

Long Term Contract

Rate: $26/hr on w2

Key Responsibilities

Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.

Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.

Provide break-fix support for conference room equipment and integrated AV systems.

Test video conferencing rooms before scheduled meetings, executive presentations, and business events.

Configure and support Microsoft Teams Rooms and other collaboration platforms.

Provide technical support for live events, executive presentations, town halls, and hybrid meetings.

Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.

Troubleshooting knowledge on network related issues

Experience working on Crestron, Cisco, Poly gears and able to troubleshoot device functions

Provide onsite support for local infrastructure, network equipment, and workplace technology devices.

Maintain accurate records of incidents, service requests, equipment changes, and completed activities.

Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.

Skills & Experience

Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.

Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.

Experience troubleshooting computers, operating systems, software applications, and peripheral devices.

Strong problem-solving, communication, customer service, and coordination skills.

Ability to support business events and quickly resolve technical issues with minimal operational disruption.

Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.