Analyst, Business Operations

Job Description Roles & Responsibilities We are seeking a highly analytical and detail-oriented Business & Data Analyst to support strategic decision-making through data insights and business process optimization. This hybrid role combines the responsibilities of a Business Analyst and a Data Analyst, requiring strong business acumen, data analysis skills, and the ability to communicate findings effectively to stakeholders. Key Responsibilities: Collaborate with stakeholders to gather and document business requirements. Analyze business processes and identify opportunities for improvement. Translate business needs into technical specifications and data models. Collect, clean, and analyze large datasets to uncover trends and insights. Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau). Conduct root cause analysis and provide actionable recommendations. Support strategic planning, forecasting, and performance tracking. Ensure data integrity and compliance with data governance standards. Present findings and insights to both technical and non-technical audiences. Desired Candidate Profile Qualifications: Bachelor s degree in Business Administration, Data Science, Information Systems, or a related field. 3+ years of experience in business analysis, data analysis, or a similar hybrid role. Strong proficiency in SQL, Excel, and data visualization tools. Experience with statistical tools and programming languages (e.g., Python, R) is a plus. Excellent problem-solving, critical thinking, and communication skills. Ability to manage multiple projects and work cross-functionally. Preferred Skills: Experience with process mapping and business process reengineering. Familiarity with project management methodologies (Agile, Scrum). Knowledge of data warehousing and ETL processes. Company Industry Call CenterBPOKPOOutsourcing Department / Functional Area Data EntryOperationsBack Office Processing Keywords AnalystBusiness Operations Get real-time job updates only on our App