Amazon Connect Architect

Job Title: Amazon Connect Architect

Location : Plano, TX

Exp: 12+ Yrs

RTTO 5 Days Onsite

Job Description

Proficiency in at least one modern programming language (e.g., Python, Java)

Experience implementing cloud contact center platforms, preferably Amazon Connect

Strong expertise with Infrastructure as Code (e.g., Terraform)

Ability to architect and implement AWS applications and networking

Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

Advanced knowledge of application and infrastructure architecture principles

Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

Experience building and supporting enterprise solutions on AWS

Strong understanding of contact center operations (required)

AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)