AI Product Manager

#W2 Only #Hybrid

Requirement Details:-

Job Role: Product Manager - Sales & Services AI Product Manager

Location: Dearborn, MI

Duration: Long-term.

Position Description:-

As a Sales & Services AI Product Manager, you will lead the strategy, development and delivery of key AI products. Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalised, and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, building lasting loyalty, while optimising business operations.

Responsibilities:-

Product Strategy & Vision:-Develop and articulate the product vision working closely with business partners and product group leadership, aligning it with the client s broader digital transformation goals. Products are focused on using AI to improve the effectiveness of the Sales & Services organisation.

Empathise with and deeply understand your target audience and personas to define the right problem to solve with AI.

Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.

Prioritise product features and enhancements based on customer feedback, data-driven insights, and business impact.

Focus on Product-Market Fit by maintaining a balance between business viability, user desirability and technical feasibility.

Define quantitative and qualitative measures of success that drive value to the client s core objectives.

Stakeholder Management

Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.

Manage relationships with product stakeholders, providing regular updates on progress, challenges, and opportunities.

Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.

Champion an iterative development approach with our business partners, driving delivery of

Minimum Viable Products and continuous improvement through careful and deliberate prioritisation.

Engage with your target audience in understanding their jobs to be done and needs, leading to high-quality product development.

Development & Delivery

Lead a cross-functional product team (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products.

Collaborate with product group leaders to lead and adopt operational standards to streamline value delivery and maximise outcomes within rapidly moving enterprise-level initiatives

Work hands-on with the development team to prioritise, plan and deliver AI solutions that deliver business outcomes.

Ensure the solution is scalable, secure, and reliable.

Drive the integration of AI/ML capabilities into customer- and business-facing applications.

Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables

Work with Product Designers to ensure timely delivery of designs and assets to the development team.

Create assets to guide product development work (Discovery, Framing & Scoping

Documents, PRDs, Journey Maps, opportunity trees, user stories)

Maintain an actionable backlog of user stories for the development team.

Define, track and analyse key product metrics and KPIs to inform product strategy, prioritise features and drive continuous improvement and business outcomes

User Experience & Adoption:-Design and implement user onboarding and training programs to increase adoption.

Gather and analyse user feedback to continuously improve the solution's usability, performance, and feature set.

Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.

Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.

Leverage analytical methods to understand and analyse user experience and adoption.

Continuous Learning, Innovation & Contribution

Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation.

Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards.

Actively participate in nurturing the Product Management Community of Practice

Help innovate and iterate on agile PM processes and share learning.

Qualifications:-Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or

related field or a combination of education and equivalent work experience.

5+ years with progressive responsibilities in an agile software development environment.

3+ years of experience as a Product Manager with responsibilities to include defining product

Vision, strategy, product roadmaps and building and managing backlogs and similar.