After-Sales Consultant - Fitness & Wellness Equipment

Jadeer is hiring for one of its clients , a leading UAE-based fitness and wellness equipment industry company expanding into the Egyptian market, an After-Sales Consultant to lead a team of technicians responsible for the installation, maintenance, and repair of gym equipment. Role Overview The After-Sales Consultant will supervise a team of technicians handling gym equipment (treadmills and related machines) across both workshop and field operations. The role combines hands-on technical work with team leadership, scheduling service calls, ensuring quality repairs, mentoring technicians, and serving as the escalation point for complex issues.

Responsibilities

Supervise and coordinate daily activities of technicians across workshop and field assignments Schedule and prioritize service calls, installations, and preventive maintenance visits Perform hands-on diagnostics and repairs on gym equipment when needed (treadmills, ellipticals, strength machines, etc.) Ensure SLA compliance and monitor first-time-fix rates and response times Train, mentor, and evaluate technician performance; support onboarding of new team members Act as escalation point for complex technical issues or client complaints Maintain accurate service records, parts usage, and job reports Coordinate with the After-Sales Manager on spare parts inventory, tooling needs, and recurring issues Ensure technicians follow safety protocols and manufacturer service standards Liaise with clients (gyms, health clubs, hotels) to ensure satisfaction post-service Desired Candidate Profile 1+ year of experience as a Consultant/Supervisor in gym/fitness equipment technical service Solid hands-on technical background in gym equipment repair and maintenance (electrical, mechanical, or electromechanical systems) Valid driving license (field visits required) Ability to manage scheduling and prioritize competing service demands Strong communication skills for client-facing situations Qualifications Technical diploma/certification in electromechanical, electrical, or HVAC-related fields (preferred) Experience with specific major gym equipment brands preferred Experience with CMMS/service ticketing software preferred Bilingual (Arabic/English) preferred, especially useful for premium client accounts