Account Manager, Francophone

Job Description Roles & Responsibilities About the Role Remitly is hiring for an Account Manager, Francophone Africa. This role will be driving excellent commercial, product and operational performance of the largest and most strategic money movement partners for North and West Africa. Such partners may include banks, aggregators, mobile wallets, regulators and other third parties. There are two other dimensions to this role: Assist with aspects of new partner onboarding working closely with the Business Development lead for the region and support stakeholder management for regulators in key markets. The ideal candidate will have a strong functional background in strategic partner management with experience in the payments or remittance space & a strong understanding of the payments ecosystem across the North and West Africa region. In this role you will work cross-functionally with product, engineering, legal, marketing, operations, finance and regulatory reps to evolve and manage partnerships. We are seeking a candidate with a strategic perspective on partnership development and a proven ability to influence and negotiate both externally and internally. You Will: Jointly drive regional strategy with BD head of region and develop and own a tiered partner strategy and an annual plan for new and existing partners in North and West Africa Engage in quarterly planning exercise with cross functional teams including product and treasury to develop goals and priorities for these partners Own and drive initiatives with key strategic partners- drive key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement. Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth Identify opportunities for growth and optimisation using analysis and insights and rigorously balance short- and long-term results. Conduct regular performance reviews with largest partners for the region and develop action plans for improvement Cultivate strong relationships with key stakeholders, including, regulatory authorities, and industry associations who influence the ecosystem and ensure they understand Remitly's mission and positioning. Work closely across internal teams to navigate challenges and mitigate risks associated with the competitive industry environment. Coordinate responses through relevant teams to inbound and outbound queries related to partner operations and performance Serve as the point of contact for resolving complex partner escalations (e.g., financial, operational, technical, regulatory, etc.). Analyze partner scorecards, metrics, and assessments to drive continuous improvement. Liaise with relevant Remitly teams to orchestrate the successful onboarding of new partners, e.g.design flow of funds with Treasury team, open new accounts payable setup, etc Our Benefits: Medical, Dental & Vision Insurance Life Insurance & Income Protection Housing Allowance Employee Stock Purchase Plan (ESPP) Commuter Reimbursement Mental Health & Family Forming benefits Learning & development benefits Desired Candidate Profile You Have: 7+ years of strategic partnerships experience in the Remittance / Payments space Multilingual and fluent French speakers are a must. Robust understanding of consumer payments and cross border money movements Good understanding of the West and North Africa remittance and payments landscape Demonstrated cross-functional communication skills and relationship building experience with commercial, product, legal and compliance teams Strong communication, influencing, and interpersonal skills Exposure to regulators relations would be a good to have Extremely self-motivated and curious - desire to understand the Remitly customer, and translate these learnings into strategies. A strategic and go-getter mindset who is comfortable bringing structure and strategy across different opportunities and environments Ability to anticipate future market, business or product problems and set the organization up to succeed in advance. Frequent travelling is expected. Company Industry BankingFinancial ServicesBroking Department / Functional Area SalesBusiness Development Keywords Account ManagerFrancophone Get real-time job updates only on our App