Account Manager

We are seeking a highly organized and client-focused Account Manager to join our Client Management team. In this role, you will be responsible for managing the administrative and operational aspects of the client lifecycle, ensuring a seamless experience from onboarding through ongoing account maintenance. As an Account Manager, you will act as the central coordination point between clients, Relationship Managers, and internal stakeholders. While Relationship Managers are responsible for commercial activities and relationship ownership, you will ensure that all account-related processes are executed efficiently, accurately, and in accordance with internal standards and regulatory requirements. You will have the following

Responsibilities

Manage client onboarding, account opening, and account maintenance processes Coordinate account-related requests and ensure timely execution across internal teams Act as the primary point of contact for operational and administrative client inquiries Support clients with account documentation, platform access, account updates, and service-related requests Ensure client records remain accurate, complete, and up to date Coordinate periodic reviews and trigger events in collaboration with Compliance and Relationship Management teams Facilitate the collection and verification of required documentation throughout the client lifecycle Work closely with Compliance, Operations, Trading, and Relationship Management to ensure efficient client servicing Monitor outstanding client requests and drive their resolution within agreed service levels Identify process improvement opportunities to enhance efficiency and client satisfaction Maintain high data quality standards and ensure adherence to internal policies and regulatory requirements What success looks like in this role Client onboarding and maintenance processes are executed efficiently and accurately Client inquiries and operational requests are resolved in a timely manner High-quality and complete client records are maintained throughout the client lifecycle Strong collaboration with Relationship Managers and internal stakeholders enables a seamless client experience Process efficiencies and service quality continuously improve What we offer Expertise: Work with crypto native experts Culture: Positive and supportive team culture that relies on common goals, ambitions and values Activities: Regular team events and activities Ownership: High level of autonomy and responsibility Fitness: Multisport Card

Location

Office location in the new Bratislava downtown (Jurkovi ova tepl re ) Home Office Workation: Enjoy the flexibility of working across designated EU countries, with up to 20 days a year to combine work and travel

Desired Candidate Profile

What you bring along Proven experience in Account Management, Client Services, Client Lifecycle Management, Operations, or a similar role within financial services, fintech, private banking, or crypto Strong understanding of client onboarding, account administration, and client lifecycle management processes Solid knowledge of AML/KYC requirements and regulatory standards, with practical experience handling client documentation, periodic reviews, and due diligence processes Ability to identify documentation gaps, coordinate remediation efforts, and ensure regulatory requirements are met throughout the client lifecycle Experience managing client documentation and coordinating workflows across Compliance, Operations, and front-office teams Excellent organizational skills with a high level of accuracy and attention to detail Strong communication and stakeholder management skills with the ability to coordinate effectively across multiple teams Service-oriented mindset with a strong sense of ownership, accountability, and client focus Ability to manage multiple priorities in a fast-paced and highly regulated environment Fluency in English (spoken and written) is required, fluency in German is a strong advantage Additional languages are considered a plus